Claude · Beginner
Draft a Customer Support Response
Draft an empathetic, clear reply to a customer complaint or question before a human reviews and sends it.
When to use this prompt
- Customer support
- Help desk replies
Prompt
Draft a customer support reply to the message below. Be empathetic but concise, acknowledge the specific issue (don't use generic filler), and clearly state the resolution.
Customer message:
{{customerMessage}}
Resolution/policy to communicate:
{{resolution}}Variables
- {{customerMessage}}
- The customer's original message.
- {{resolution}}
- What you're able to offer or the relevant policy.
How to customize it
Paste the customer's message into {{customerMessage}} and describe the resolution/policy in {{resolution}}.